Information Technology Department (ITD - SZMC)

The I.T Department is a prestigious department of Shaikh Zayed Medical Complex, Lahore. The Department is responsible for the day-to-day operational support of Shaikh Zayed Health Management Information System (SZHMIS), Develop/ design procure/ of application software packages in line with authorized policy decisions, implements these packages in conjunction with I.T Staff / vendor personnel, trains organization users and develops system interfaces to link various packages into a consistent whole.


Operations Support

  • Manages and maintains the hardware and networking infrastructure of the Complex
  • Operates a help desk on which users requests for assistance are tracked and processed
  • Provides day-to-day support with the routine running of the SZHMIS Software in the Hospital
  • Supports the hardware and software which is in use within the organization

Computer/ Software Training

  • Provides training in basic office/software productivity tools
  • Provides training to the end user community in the hospital on various aspects of the SZHMIS Software solutions which are implemented


  • Creates & Procure new software applications as these are required
  • Develops additional functionality, user reports, data extracts etc. as required by authorized users from time to time
  • Supporting third party software products which have been introduced to the Organization – in a first-line support capacity


  • Maintains liaison communication with the user community within the Complex
  • Negotiates support and procurement agreements with qualified independent vendors

Classes of Records

The I.T Department is the custodian of the electronic information held on the SZHMIS Software:

  • Patient data
  • Laboratory investigation details
  • Radiology investigation details
  • Clinical services investigation requests & results
  • Personnel data
  • Financial data (OPD)
  • Patient related correspondence
  • General correspondence


Director I.T

Officer Incharge I.T

Design & Develop by I.T Department.